Privacy Notice

Last reviewed: 30th August 2026

POLICY OVERVIEW
Arbor Division Ltd respects your privacy and is committed to protecting your personal data. This privacy policy sets out how Arbor Division Ltd uses and protects any information you give when you use www.arbordivision.co.uk and how you can update and delete your information.
WHAT INFORMATION WE COLLECT
When you contact us through the website, we may collect your name, email address, telephone number, address or work location, and any information you include in your enquiry.
When you use the website, limited technical information may also be collected through cookies and similar technologies, such as your IP address, browser/device information, pages visited and how you use the site.
HOW WE USE YOUR INFORMATION
• to respond to enquiries and arrange quotations or site visits;
• to take steps at your request before entering into a contract and to provide services if you become a customer;
• to manage customer records, invoicing, queries and legal or accounting requirements;
• to operate, secure and improve our website and understand how it is used; and
• to comply with our legal obligations.
We do not automatically add website enquiries to a marketing mailing list.
OUR LAWFUL BASES
Depending on the purpose, we rely on contract (including steps before entering into a contract), legitimate interests, legal obligation, or consent. Consent is used where required for non-essential cookies and similar technologies and can be withdrawn at any time.
COOKIES AND THIRD-PARTY SERVICES
We use Google Analytics to understand website use, Google Maps to display mapping information, and links to Facebook and Instagram. We may also display embedded social-media content in future. Non-essential cookies and third-party content that require consent are controlled through our cookie-consent banner.

For more information, please see our Cookie Policy.
WHO WE SHARE INFORMATION WITH
We do not sell your personal information. Where necessary, we may share it with service providers, professional advisers, public authorities, regulators or other organisations needed to provide a service you have requested, such as a Local Authority where we make an application or notification on your behalf.
Some providers, including Google and Meta, may process information outside the UK. Where this happens, appropriate safeguards are used where required by UK data protection law.
HOW LONG WE KEEP INFORMATION
We keep personal information only for as long as reasonably necessary. Enquiries that do not lead to work are kept only as long as needed to deal with the enquiry and related correspondence. If an enquiry leads to a quotation, contract or service, relevant information may be retained as part of our customer, contractual and accounting records.

YOUR RIGHTS
You have rights over your personal information, including the right to:

• ask us for a copy of the personal information we hold about you;
• ask us to correct or update information that is inaccurate or incomplete;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict or object to how we use your information; and
• withdraw consent where we rely on your consent.

To exercise any of these rights, please contact us at customercare@arbordivision.co.uk
Please note that the right to deletion is not absolute. We may need to retain some information where we have a legal obligation to do so.
COMPLAINTS

If you have any concerns about how we use your personal information, please contact us so that we can try to resolve the matter.

email: customercare@arbordivision.co.uk    

by post: Arbor Division Ltd, Stotfold Farm, Seaton, Seaham SR7 0NE

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Further information is available at www.ico.org.uk
SECURITY AND CHANGES TO THIS NOTICE
We use appropriate technical and organisational measures to protect personal information. We may update this notice from time to time.  The date above shows when it was last revised.